CUSTOMER CARE

Welcome to Atelier K Art & Design Studio. KLEE Art & Design Studio and team provide services subject to notices, terms, and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

Atelier K Art & Design Studio is part of KLEE Art & Design Studio. We create hand-made original arts and crafts. Since all cards are handcrafted, there might be some detail differences from the websites.

We will try our best to keep the best quality to produce to our customers.

If you find any damages, or simply change of mind, please contact us via email at info.akartdesignstudio@gmail.com. We will request any proof of damage. Taking a photo of the damaged area might be the best way. Once the inquiry is confirmed, we'll ship the replacement free of charge.

We understand you might not happy with our products.

In this case, you will be paying the shipping charges. Once the product returns, we'll issue the refund full amount. Please allow 5-10 business days to reflect the refund.

FREE STANDARD SHIPPING-HOW DO I GET IT?

US orders over $30 get free standard shipping.

WHEN WILL MY ORDER SHIP?

Because we want to select the best condition products, processing the order takes 1 to 2 business days before we ship it to you.

WHAT SHIPPING OPTIONS DO YOU OFFER?

* DOMESTIC: 4-8 business days

• INTERNATIONAL: 1 to 3 weeks

Expedited shipping

With an extra cost, faster shipping might be available to you.

USPS Domestic Priority takes 3 to 5 days

USPS Priority Express takes 2 to 4 days

WHAT SHIPPING PROVIDERS DO YOU USE?

USPS in the U.S.

DHL international.

PAYMENT TERMS

We currently take PayPal and Credit/debit card payments via WIX PAYMENTS for the payment option.

BILLING INFORMATION TERMS AND CONDITIONS

We reserve the right to refuse any order you placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we complete your transactions and contact you as needed.

For more details please review our Return Policy.

Atelier K Art and Design Studio attempts to be as accurate as possible. However, our store does not warrant that product descriptions and website content are accurate, free of errors, complete, or current. If any product ordered from Atelier K Art & Design Studio that you receive isn’t described as shown on our store, it can be returned – unused – as described in our returns policy.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time, or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk, The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” doe your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall our staff be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

DISPUTE CLAUSE

Any dispute relating to any activity on Atelier K Art & Design Studio or the purchase of any Atelier K Art & Design Studio products shall be submitted to confidential arbitration in California, USA unless you have in some way threatened or violated Atelier K Art & Design Studio’s intellectual property rights, whereby Atelier K Art & Design Studio may seek an injunctive.

INTELLECTUAL PROPERTY / COPYRIGHT

The entire contents included in, the Site, including but not limited to text, graphics, illustrations are copyrighted as a collective work under the United States and other copyright laws, and is the property of KLEE Art & Design Studio and is protected by copyright and other intellectual property or propriety rights. The collective work includes work that is licensed to KLEE Art & Design Studio. Copyright 2022, 2023 KLEE Art & Design Studio. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on the site to be 100% accurate.

PRIVACY & SAFETY

CALIFORNIA, COLORADO, AND VIRGINIA

PRIVACY RIGHTS

KLEE Art & Design Studio (collectively, “Atelier K,” “us,” “we,” and “our") provides this California, Virginia, and Colorado Privacy Notice (the “Supplemental State Privacy Policy”) for visitors, users, and others who reside in the States of California, Virginia, and Colorado. The Supplemental State Privacy Policy supplements the information contained in the Privacy Notice and applies solely to visitors, users, and others who reside in the States of California, Virginia, and Colorado. To the extent any provision in this Supplemental State Privacy Policy conflicts with a provision of the Privacy Notice, the Supplemental State Privacy Policy shall govern with respect to visitors, users, and others who reside in the States of California, Virginia, and Colorado.

Collection of Personal Information:

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). In particular, we collect the following categories of personal information:

A. Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
B. Categories of personal information described in Cal. Civ. Code § 1798.80(e), such as name, signature, physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
C. Characteristics of protected classifications under state or federal law, such as age, citizenship, and sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions).
D. Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
F. Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
G. Geolocation data.
H. Audio, electronic, visual, thermal, olfactory, or similar information.
I. Inferences are drawn from other personal information to create a profile about a consumer reflecting a consumer’s preferences, characteristics, and trends.

Personal information does not include: publicly available information lawfully made available from government records, deidentified or aggregated consumer information, or information excluded from the California Consumer Privacy Act, the Virginia Consumer Data Protection Act, or the Colorado Privacy Act.

Use of Personal Information:

We may use or disclose the personal information collected for one or more of the following business or commercial purposes:

• To fulfill or meet the reason for which the information is provided. For example, to create your personal account at hm.com or to process your orders.
• To provide you with information, products, or services that you request from us, including answering your queries and notifying winners in promotions.
• To provide you with phone calls, text message notifications, email alerts, and other notices concerning our products or services. For example, to notify you of delivery status, to be able to send you relevant marketing offers and information such as newsletters and our catalogs, to contact you in the event of a problem with delivery of your items, and to inform you of new or changed services.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection and managing your account by carrying our credit checks.
• To be able to analyze your personal data to provide you with relevant marketing offers and information.
• To be able to validate that you are of legal age for shopping online.
• To improve our website.
• Testing, research, analysis, and product and service development.
• As necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others.
• To respond to law enforcement requests and as required by applicable law, court order, or government regulations.
• As described to you when collecting your personal information.

Rights of California, Virginia, and Colorado Residents:

California, Virginia, and Colorado residents have the following rights:

1. Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (instructions and description below), we will disclose to you:

• The categories of personal information we collected about you;
• The categories of sources for the personal information we collected about you;
• Our business or commercial purpose for collecting or selling that personal information;
• The categories of third parties with whom we share that personal information;
• The specific pieces of personal information we collected about you; and/or
• If we sold or disclosed your personal information for a business purpose, including lists of sales, identifying the categories of personal information that each category of recipient purchased or obtained.

We have collected the following categories of personal information from consumers within the last twelve (12) months:

A. Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
B. Categories of personal information described in Cal. Civ. Code § 1798.80(e), such as name, signature, physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
C. Characteristics of protected classifications under California, Virginia, and Colorado or federal law, such as age, race, color, ancestry, national origin, citizenship, marital status, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, and genetic information.
D. Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
F. Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
G. Geolocation data.
H. Audio, electronic, visual, thermal, olfactory, or similar information.
I. Inferences are drawn from other personal information to create a profile about a consumer reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We have obtained the categories of personal information listed above from the following categories of sources:

• Directly from you, the consumer;
• Indirectly from third parties and service providers, including partners and affiliates;
• Directly and indirectly from our website.

We collected the categories of personal information listed above for the following business or commercial purposes:

• To fulfill or meet the reason for which the information is provided. For example, to create your personal account at hm.com or to process your orders;
• To provide you with information, products, or services that you request from us, including answering your queries and notifying winners in promotions;
• To provide you with phone calls, text message notifications, email alerts, and other notices concerning our products or services. For example, to notify you of delivery status, to be able to send you relevant marketing offers and information such as newsletters and our catalogs, to contact you in the event of a problem with delivery of your items, and to inform you of new or changed services;
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection and managing your account by carrying out credit checks;
• To be able to analyze your personal data to provide you with relevant marketing offers and information;
• To be able to validate that you are of legal age for shopping online;
• To improve our website;
• Testing, research, analysis, and product and service development;
• As necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others;
• To respond to law enforcement requests and as required by applicable law, court order, or government regulations; and/or
• As described to you when collecting your personal information.

We shared the categories of personal information listed above with the following categories of third parties:

• Affiliates, including H&M USA;
• Service providers;
• Third parties to which consumers authorized us to disclose personal information in connection with products or services provided to consumers.

2. Right to Request Deletion of Personal Information

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (instructions and description below), we will delete, and direct our service providers to delete, your personal information from our records, unless an exception applies.

We may deny your request to delete your personal information if retaining the information is necessary for us or our service providers, subject to certain exemptions based on your state of residence.

3. Right to Opt-Out of the Sale of Your Information

You have the right to opt out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws. You can opt-out of this sharing by clicking HERE or clicking on the “Do Not Sell My Information” link at the bottom of our homepage and submitting a request via the authorized methods.

What Personal Information Do I Provide to Verify My Identity?

We take the privacy of your personal information seriously and want to ensure that we provide only you or your authorized agent with your personal information. Applicable law also requires that we verify the identity of each person who makes a request to know what personal information we have about you or to delete the personal information we have about you. To verify your identity, we ask you to provide your:

• First name*
• Last name*
• Middle initial
• Email address
• Phone number
• Order number
• *required field

How Do You Verify My Identity?

We may verify your identity in a few different ways in order to balance the requirements of state law and our obligation to keep your information private. When you make your request, you will be asked to answer a few questions about yourself to help us validate your identity. This is a two-step process using information unique to you, such as an order number, a product in an order, an address or email address, etc. If you chose to make the request online, it can be made by logging into your account, going to “My Account,” then “Settings” and then “Leave H&M.” Depending on your cache settings, device, and operating system, you may have to enter your password a second time.

In some instances, we may ask you to provide other documentation to verify your identity. If this happens, we will reach out to you directly with this request.

What If You Can’t Verify My Identity?

If we can’t verify your identity, we will not be able to process your request to know what personal information we have about you or to delete the personal information we have about you. If we are unable to verify your identity with a high degree of certainty, we will only be able to provide a report with category-level information and we may not be able to delete some of your information.

How to Submit a Request Using an Authorized Agent

An authorized agent is a person or business who has the authorization to request to know what personal information we have about you, to delete the personal information we have about you, or to opt-out of the sale of personal information on behalf of a California, Virginia, or Colorado resident. Authorized agents use the same links described above to submit requests.

If you are submitting a request on behalf of another person, we require a valid power of attorney or other documentation demonstrating your authority to submit this request. This can be a letter or other documentation signed by the California, Virginia, or Colorado resident authorizing you to submit this request. You can download a sample letter from the request form.

How Do I Send You My Documentation?

If you submit a request via email at info.akartdesign@gmail.com, you must include the appropriate above-listed documentation in order for us to act on your request.

Response Timing and Format

We will confirm receipt of a request within 10 days and provide information about how we will process the request. We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosure we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

If you wish to appeal our decision, please submit your appeal to the above contact information. Please clearly denote that it is an appeal.

4. Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the California Consumer Protection Act. Unless permitted by the California Consumer Privacy Act, we will not:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

California Shine the Light Law:

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact at info.akartdesign@gmail.com.

Last Updated: February 2022

PAYMENT METHODS

- Credit / Debit Cards

- PAYPAL